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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in bodily injury claims management, including operational oversight, compliance standards, and effective team leadership. Proven ability to mentor and develop team members while maintaining strong relationships with internal and external stakeholders.
Highest-signal resume keywords
Bodily Injury Claims ManagementLeadership and CoachingFile Quality StandardsDecision-Making and AnalysisNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingFile Management ProtocolsRegulatory ComplianceMedical Document InterpretationAutomobile Insurance Policy InterpretationRisk ManagementFinancial OversightData AnalysisOperational OversightLitigation Procedures
Soft Skills
Effective CommunicationTeam DevelopmentInterpersonal SkillsProblem-SolvingNetworking
Industry Keywords
Casualty ClaimsMotor Vehicle ClaimsOccupiers' Liability ClaimsInsurance Market ConnectionsCase Law KnowledgeEmployee Interaction QualityDiverse Skills RecruitmentLong-Term Learning Development
About the role
Key responsibilities & impact- Lead a team of junior to intermediate claims advisors handling casualty claims, including motor vehicle and occupiers' liability claims
- Provide leadership through coaching and timely feedback
- Mentor colleagues on bodily injury claims processes and litigation/court procedures
- Lead weekly huddles
- Provide operational, financial, and risk management oversight
- Provide ongoing feedback on team and individual objectives
- Identify team members with leadership potential and facilitate development opportunities
- Ensure advisors acquire and improve relevant competencies through coaching
- Participate in development plans and conduct thorough one-on-one reviews
- Supervise casualty claims advisors and promote clear action plans and file management while maintaining compliance standards
- Monitor and be accountable for unit business results, including core, retention, and financial results
- Participate in recruitment to ensure quality candidates with diverse skills and experiences
- Remain current in case law, regulatory changes, and recent settlements affecting bodily injury claims
- Contribute to cross-functional or enterprise initiatives as an organizational or subject matter expert
- Identify risk and provide guidance for complex situations
- Participate in networking activities and maintain industry and local insurance market connections
- Lead monthly leadership meetings, monthly one-on-one meetings, quarterly meetings, and yearly reviews
- Model quality employee interactions and identify and exceed employee needs
- Encourage team members to achieve their full potential through coaching and appreciation
- Establish and maintain effective relationships with key partners
- Promote fair and equitable claim resolutions using appropriate methods
Requirements
What you’ll need- 5 to 7 years of relevant work experience in bodily injury claims, with progressively more responsibilities
- Genuine interest in fostering long-term learning or development in others
- Ability to take action to create an opportunity or avoid future crisis
- Experience ensuring file quality standards and file handling protocols are followed
- Decision-making ability based on analysis, experience, and judgment
- Ability to communicate effectively and interact successfully with internal and external clients
- Ability to recognize discrepancies and/or gaps in data and reports
- Accuracy and ability to meet hard deadlines
- Ability to negotiate win/win outcomes when reasonably possible
- Clear, professional letter-writing skills
- Ability to interpret the standard automobile insurance policy for Ontario
- Ability to interpret medical documents with advanced knowledge of human anatomy and activities of daily living
- Subject to provincial regulation for employment purposes
Benefits
Comp & perks- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews