Account Director

TDCX

. Set the direction and strategy for the organization .

Posted 9/30/2026full-timeSingaporeLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic direction, client relationship management, and project proposal development while leading large teams in a high-demand operations environment. Proficient in continuous improvement initiatives and effective communication across diverse audiences.

Highest-signal resume keywords

Strategic DirectionClient Relationship ManagementProject Proposal DevelopmentContinuous ImprovementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBusiness TransformationProcess ImprovementPerformance MeasurementContract Negotiation

Soft Skills

Communication SkillsNegotiation SkillsConflict ManagementOrganizational SkillsTime Management

Certifications & Qualifications

Bachelor's DegreePost Graduate DiplomaProfessional Degree

Industry Keywords

Operations ManagementQuality Management SystemHigh-Demand EnvironmentClient EngagementTeam Management

About the role

Key responsibilities & impact

Set the direction and strategy for the organization
Set goals and objectives aligned with client or project requirements
Build and manage relationships with existing and new clients within or outside the client’s organization
Prepare and present project proposals to clients and prospects
Solicit business and negotiate new contract terms
Advise project teams on progress, problem-solving, solution development, and performance-target identification and measurement
Create and communicate standardized methods and approaches for efficient project management
Perform additional duties assigned by management
Support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Requirements

What you’ll need

Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field
Extensive experience leading and managing large teams in an operations environment
Minimum 8+ years of working experience in the related field
Proven ability to successfully manage people, processes, and technology
Ability to work in a process-driven, tight-deadline, high-demand transaction-handling environment
Experience leading continuous improvement and business transformation projects
Strong communication, negotiation, conflict management, and influencing skills across all levels with internal and external audiences
Excellent organizational, multitasking, and time-management skills with exceptional follow-through discipline
Excellent verbal and written communication skills in English and the language of the supporting market

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Opportunity to join a global company that has won hundreds of industry awards