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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management and communication skills, with a focus on enhancing customer experience and driving campaign success. Proficient in time management and adapting to fast-paced environments while collaborating across departments to meet client objectives.
Highest-signal resume keywords
Customer Experience ManagementCampaign ManagementTime ManagementVerbal and Written CommunicationCollaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Time ManagementMotivation to Exceed ExpectationsAbility to Balance Multiple Tasks
Tools & Technologies
Campaign Management ToolsQuality Management System
Industry Keywords
Customer Relationship ManagementTalent Brand CampaignPerformance ImprovementAd Hoc EducationFast-Paced Environment
About the role
Key responsibilities & impact- Build strong relationships with customers by providing best-in-class customer experience and identifying opportunities to improve their performance
- Partner with different departments to assist better for customers
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights
- Collaborate with product teams to improve service offerings and campaign management tools and ensure customer needs are met
- Support customer communication and education, including a best-in-class experience and ad hoc education needs
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations
- Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards