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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management and communication skills, with a focus on enhancing customer experience and supporting campaign management. Possesses the ability to collaborate across departments and manage multiple tasks in a fast-paced environment.
Highest-signal resume keywords
Customer Relationship ManagementCampaign ManagementTime ManagementVerbal and Written CommunicationCollaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Campaign InsightsQuality Management SystemPerformance Improvement
Soft Skills
Motivation to Exceed ExpectationsAbility to Balance Multiple Tasks
Tools & Technologies
Customer Communication ToolsCampaign Management Tools
Certifications & Qualifications
Bachelor's DegreeMaster's DegreeProfessional Degree
Industry Keywords
Customer ExperienceTalent Brand CampaignFast-Paced Environment
About the role
Key responsibilities & impact- Build strong relationships with customers by providing a best-in-class customer experience and identifying opportunities to improve their performance
- Partner with different departments to better assist customers
- Enhance the department's and organization's reputation by accepting ownership of new and different requests and exploring opportunities to add value
- Own all aspects of the talent brand campaign, from recommending target audiences to proving ROI through campaign insights
- Collaborate with product teams to improve service offerings and campaign management tools and ensure customer needs are met
- Support customer communication and education, including best-in-class experiences and ad hoc education needs
- Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferable with 2 years of working experience in the related field is required for this position; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to work in a fast-paced environment and balance multiple tasks simultaneously
- Comfortable working with computers and multiple systems, with the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards