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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management and communication skills, with a focus on enhancing customer experience and supporting campaign management. Possesses the ability to collaborate across departments and manage multiple tasks in a fast-paced environment.
Highest-signal resume keywords
Customer Relationship ManagementCampaign ManagementTime ManagementVerbal and Written Communication SkillsCollaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Time Management SkillsMotivation to Exceed ExpectationsAbility to Work in a Fast-Paced EnvironmentAdaptability
Tools & Technologies
Campaign Management ToolsQuality Management System
Industry Keywords
Customer ExperienceTalent Brand CampaignPerformance ImprovementCustomer CommunicationEducation Support
About the role
Key responsibilities & impact- Build strong relationships with customers by providing best-in-class customer experience and identifying opportunities to improve their performance
- Partner with different departments to better assist customers
- Enhance the department's and organization's reputation by accepting ownership of new and different requests and exploring opportunities to add value
- Own all aspects of the talent brand campaign, from recommending target audiences to proving ROI through campaign insights, to ensure client objectives are met
- Collaborate with product teams to improve service offerings and campaign management tools and ensure customer needs are met
- Support customer communication and education, including best-in-class experiences and ad hoc education needs
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to work in a fast-paced environment and balance multiple tasks simultaneously
- Comfortable working with computers and multiple systems, with ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards