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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and consultative selling, with a strong focus on driving product adoption and improving client experiences. Proficient in identifying sales opportunities and providing tailored solutions to meet business goals.
Highest-signal resume keywords
Client Relationship ManagementConsultative SellingDigital Marketing KnowledgeSales Account ManagementVerbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Account ManagementConsultative SellingBusiness DevelopmentProduct InsightsRevenue Trends Analysis
Soft Skills
Self-StarterDeadline-OrientedProblem Solving
Tools & Technologies
Communication ToolsQuality Management System
Industry Keywords
Digital MarketingSMB ClientsAdvertising Solutions
About the role
Key responsibilities & impact- Contact new and existing clients (Agencies or Advertisers) via telephone, chat, and email daily.
- Identify sales opportunities and provide businesses with the best solution for their business goals.
- Improve client experience by driving optimal and appropriate product adoption.
- Manage a portfolio of SMB clients and grow revenue.
- Provide pre- and post-sales assistance for applicable products.
- Become an expert on clients' advertising solutions, identify trends, and solve problems.
- Provide product insights, feedback, and revenue trends based on product experience and advertiser feedback.
- Champion and produce success stories for advertisers who grow their business using the products.
- Use a variety of tools to communicate effectively and drive advertisers' business success.
- Perform other duties assigned by management and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position.
- Business development, sales account management or consultative selling experience is a plus.
- Knowledge of the digital marketing industry will be a plus.
- Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards