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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively identifying needs, providing tailored solutions, and ensuring high customer satisfaction through excellent communication and follow-up. Proficient in managing multiple tasks while maintaining a focus on quality and continuous improvement.
Highest-signal resume keywords
Customer Support ExperienceTime Management SkillsStrong Communication SkillsProblem-Solving AbilitiesQuality Management System Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Needs IdentificationFirst-Contact ResolutionWorkflow ImprovementMulti-TaskingVerbal CommunicationWritten CommunicationInformation Research
Soft Skills
EmpathyEffective ListeningMotivation to Exceed ExpectationsGood Phone Etiquette
Tools & Technologies
Computer ProficiencyMultiple Systems Adaptation
Industry Keywords
Customer SatisfactionService StandardsSustainable Customer Relationships
About the role
Key responsibilities & impact- Provide excellent support experiences to customers through all relevant communication channels
- Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives
- Ensure first-contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards
- Provide feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
- Deliver services using the right procedures to achieve high customer satisfaction
- Build sustainable customer relationships and engage customers by going the extra mile
- Perform other duties assigned by management within the category of employment
- Support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
- Preferable with 1 years of working experience in the related field is required for this position; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Strong communication skills, effective listening, empathy, and good phone etiquette
- Comfortable working with computers and multiple systems; ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards