FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively identifying needs, providing tailored solutions, and ensuring high levels of customer satisfaction. Proficient in time management and communication, with a focus on building sustainable relationships and continuous improvement.
Highest-signal resume keywords
Customer Support ExperienceTime Management SkillsEffective Communication SkillsProblem-Solving AbilitiesMulti-Tasking Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsEffective ListeningEmpathyGood Phone Etiquette
Tools & Technologies
Customer Relationship Management SystemsMultiple Computer Systems
Industry Keywords
Quality Management SystemCustomer SatisfactionFirst-Contact ResolutionService Standards
About the role
Key responsibilities & impact- Provide an excellent support experience to customers through all relevant communication channels
- Identify customers’ needs, clarify information, research every issue, and provide solutions or alternatives
- Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
- Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
- Deliver services using the right procedures to ensure the highest customer satisfaction
- Build sustainable relationships and engage customers by going the extra mile
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use customer-provided information to tailor responses and actions to specific needs
- Strong communication skills, including effective listening, empathizing with customers, and good phone etiquette
- Comfortable working with computers and multiple systems, with the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards