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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on building relationships and providing tailored solutions. Proficient in data processing and quality management systems, with a commitment to adhering to company policies and enhancing customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceCommunication SkillsData ProcessingSalesforce ExperienceQuality Management System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisCustomer Issue ResolutionMultitaskingQuality ManagementCustomer Relationship Management
Soft Skills
EmpathyEffective ListeningProfessionalismAdaptabilityTeam Collaboration
Tools & Technologies
SalesforceSAPCRM SystemsComputer Proficiency
Industry Keywords
Luxury GoodsRetail SalesE-commerceContact CentreCustomer Satisfaction
About the role
Key responsibilities & impact- Provide excellent customer experience through all relevant communication channels
- Identify and analyse customer issues and provide strategic solutions
- Accurately process required data and information using appropriate systems and tools
- Adhere to the company’s group data security policy
- Escalate emergencies to the team leader and provide improvement solutions
- Identify trends in customer satisfaction and provide improvement implementation plans
- Collaborate with the customer service team to provide strong after-sales service
- Follow company policies and procedures to uphold professionalism
- Build sustainable relationships and engage customers by going the extra mile
- Perform other duties assigned by management
- Support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Two (2) years of work experience in retail sales or customer service in the luxury/high-end goods domain, or experience in contact centre/e-commerce related activities
- Ability to multitask and use customer-provided information to tailor responses and actions to specific needs
- Strong communication skills, effective listening, empathy, and good phone etiquette (pace, tone, voice quality, grammar, and articulation)
- Excellent verbal and written communication skills in English and the language of the supporting market
- Comfortable working with computers and multiple systems
- Salesforce, SAP, and CRM experience are a plus
- Flexibility to work shifts, weekends, and public holidays when required
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards