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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills to gather and utilize data for improving user experience while ensuring confidentiality and privacy of data. Exhibits excellent communication abilities in English and the relevant market language, with a focus on empathetic customer support and issue resolution.
Highest-signal resume keywords
Data AnalysisUser Experience ImprovementEmpathetic CommunicationIssue ResolutionTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data GatheringContent ReviewAccount SupportIssue InvestigationQuality Management System
Soft Skills
EmpathyMulti-taskingCultural AwarenessVerbal CommunicationWritten Communication
Certifications & Qualifications
Bachelor's DegreeDiplomaPost Graduate DiplomaProfessional DegreeMaster's Degree
Industry Keywords
User InquiriesReported ContentConfidentialityData SecurityFast Environment
About the role
Key responsibilities & impact- Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
- Assist the community and help resolve inquiries empathetically, accurately and on time.
- Investigate and resolve reported issues, including account support requests and reports of potentially abusive content.
- Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
- Recognize trends and patterns, escalating issues outside company policy to the global team.
- Ensure confidentiality, security, integrity and privacy of data.
- Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
- High affinity and cultural awareness of political and social situation regarding the relevant market or region that will be supported.
- Ability to work with technology well and is naturally tech savvy.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Ability to handle multiple priorities, work in a fast environment, and manage their time effectively.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards