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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities through effective communication and problem-solving skills, ensuring high customer satisfaction and first-contact resolution. Proficient in time management and adapting to various systems while building sustainable customer relationships.
Highest-signal resume keywords
Customer SupportTime ManagementEffective CommunicationProblem-SolvingMulti-Tasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyActive ListeningPhone EtiquetteArticulationGrammar
Tools & Technologies
Multiple SystemsComputer Proficiency
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer SatisfactionFirst-Contact ResolutionQuality Management SystemCustomer RelationshipsWorkflow Improvement
About the role
Key responsibilities & impact- Provide excellent customer support through all relevant communication channels
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives
- Ensure first-contact resolution and effective follow-up with service partners and internal departments through case closure
- Provide feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
- Deliver services according to procedures to ensure high customer satisfaction
- Build sustainable customer relationships and exceed expectations
- Perform other duties assigned by management within the employment category and support the continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use customer-provided information to tailor responses and actions to specific needs
- Strong communication skills, including effective listening, empathy, phone etiquette, pace, tone, voice quality, grammar, and articulation
- Comfortable working with computers and multiple systems; ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards