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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities through effective communication, problem-solving, and relationship-building. Proficient in time management and adapting to various systems to enhance customer satisfaction and workflow efficiency.
Highest-signal resume keywords
Customer SupportTime ManagementEffective CommunicationProblem-SolvingRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Needs AssessmentFirst-Contact ResolutionCase ManagementQuality Management SystemMulti-Tasking
Soft Skills
EmpathyActive ListeningGood Phone EtiquetteMotivation to Exceed Expectations
Tools & Technologies
Computer ProficiencyMultiple Systems Adaptation
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer SatisfactionService StandardsWorkflow Improvement
About the role
Key responsibilities & impact- Provide excellent support to customers through all relevant communication channels.
- Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
- Ensure first-contact resolution and effective follow-up with service partners and internal departments until case closure according to service standards.
- Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
- Deliver services according to procedures to ensure high customer satisfaction.
- Build sustainable relationships and engage customers by going the extra mile.
- Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Strong communication skills, including effective listening, empathy, and good phone etiquette.
- Comfortable working with computers and multiple systems, with ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards