Customer Service Representative

. Provide excellent support experience to customers via all relevant communication channels.

Posted 9/26/2026full-timeSingaporeJuniorMid-LevelWebsite

Key responsibilities & impact

Provide excellent support experience to customers via all relevant communication channels.
Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
Ensure first contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
Deliver services using the right procedures to ensure the highest customer satisfaction.
Build sustainable relationships and engage customers by going the extra mile.
Perform other duties assigned by management within the employment category and support the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Preferable with 2 years of working experience in the related field is required for this position; fresh graduates are encouraged to apply.
Strong time management skills and motivation to exceed expectations.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
Strong communicator with effective listening and empathy skills, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
Comfortable working with computers and multiple systems, with the ability to learn and adapt to new ones.
Excellent verbal and written communication skills in English and the language of the supporting market.

Comp & perks