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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively identifying needs, providing strategic solutions, and ensuring high customer satisfaction through excellent communication and follow-up. Proficient in managing multiple tasks while maintaining a focus on quality and continuous improvement.
Highest-signal resume keywords
Customer Support ExperienceTime Management SkillsEffective CommunicationProblem-SolvingEmpathy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Needs IdentificationFirst-Contact ResolutionCase Closure ProceduresQuality Management SystemMulti-Tasking
Soft Skills
Strong CommunicationEffective ListeningGood Phone EtiquetteMotivation to Exceed Expectations
Tools & Technologies
Computer ProficiencyMultiple Systems Adaptation
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer SatisfactionCustomer Relationship ManagementService StandardsFeedback on Procedures
About the role
Key responsibilities & impact- Provide excellent support experience to customers through all relevant communication channels
- Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
- Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
- Deliver services using the right procedures to ensure high customer satisfaction
- Build sustainable customer relationships and engage customers by going the extra mile
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use customer-provided information to tailor responses and actions to specific needs
- Strong communication, effective listening, empathy, and good phone etiquette
- Comfortable working with computers and multiple systems; ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Global company employment with industry-award recognition