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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively identifying needs, providing tailored solutions, and ensuring high satisfaction through excellent communication and follow-up. Proficient in managing multiple tasks while maintaining a focus on quality and continuous improvement.
Highest-signal resume keywords
Customer Support ExperienceEffective Communication SkillsTime ManagementProblem-SolvingMulti-Tasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Needs AssessmentCase Closure ManagementQuality Management SystemStrategic Solutions DevelopmentFeedback Provision
Soft Skills
EmpathyActive ListeningAdaptabilityRelationship BuildingMotivation to Exceed Expectations
Tools & Technologies
Multiple Systems ProficiencyComputer Literacy
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer SatisfactionFirst-Contact ResolutionService StandardsCommunication ChannelsService Partners
About the role
Key responsibilities & impact- Provide excellent support experience to customers via all relevant communication channels.
- Identify customers' needs and research existing issues to provide strategic solutions.
- Clarify customer confusion and tailor responses to customer needs.
- Ensure first-contact resolution and effective follow-up with service partners and internal departments.
- Ensure case closure according to service standards.
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
- Deliver services using the right procedures to ensure high customer satisfaction.
- Build sustainable relationships and engage customers by going the extra mile.
- Perform other duties assigned by management within the employment category and support continual improvement of TDCX's Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards