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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and time management skills while providing excellent customer support and ensuring first-contact resolution. Capable of building relationships and adapting to new systems to enhance customer experience.
Highest-signal resume keywords
Customer Support ExperienceEffective Communication SkillsTime Management SkillsProblem-Solving AbilitiesMulti-Tasking Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Needs AssessmentCase ResolutionQuality Management SystemFeedback ProvisionService Standards Adherence
Soft Skills
EmpathyActive ListeningRelationship BuildingAdaptabilityMotivation to Exceed Expectations
Tools & Technologies
Computer ProficiencyMultiple Systems Navigation
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer SatisfactionService PartnersWorkflow EnhancementCommunication ChannelsFirst-Contact Resolution
About the role
Key responsibilities & impact- Provide excellent support experiences to customers via all relevant communication channels
- Identify customers' needs, research existing issues, and provide strategic solutions while clarifying confusion
- Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
- Deliver services according to procedures to ensure the highest customer satisfaction
- Build sustainable relationships and engage customers by going the extra mile
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivated to exceed expectations
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Strong communication skills, including effective listening, empathizing with customers, and good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers and multiple systems; ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards