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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively identifying needs, providing strategic solutions, and ensuring first-contact resolution. Possesses excellent communication skills in English and the ability to adapt to various systems to enhance customer satisfaction.
Highest-signal resume keywords
Customer SupportFirst-Contact ResolutionTime ManagementEffective CommunicationMultitasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyEffective ListeningGood Phone Etiquette
Tools & Technologies
Multiple SystemsQuality Management System
Industry Keywords
Customer SatisfactionCustomer RelationshipsService StandardsWorkflow Improvement
About the role
Key responsibilities & impact- Provide excellent customer support through all relevant communication channels
- Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
- Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
- Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
- Deliver services according to procedures to maximize customer satisfaction
- Build sustainable customer relationships and engage customers by going the extra mile
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multitask and use customer-provided information to tailor responses and actions to specific needs
- Strong communication skills, including effective listening, empathy, and good phone etiquette
- Comfortable working with computers and multiple systems, with the ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards