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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively identifying needs, providing strategic solutions, and ensuring first-contact resolution. Proficient in time management, communication, and adapting to various systems to enhance customer satisfaction.
Highest-signal resume keywords
Customer SupportTime ManagementEffective CommunicationProblem SolvingMulti-tasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyActive ListeningGood Phone Etiquette
Tools & Technologies
Customer Relationship Management SystemsMultiple Computer Systems
Industry Keywords
Customer SatisfactionQuality Management SystemFirst-contact ResolutionService StandardsCustomer Relationships
About the role
Key responsibilities & impact- Provide excellent customer support via all relevant communication channels
- Identify customer needs, research existing issues, and provide strategic solutions
- Clarify customer confusion and ensure first-contact resolution
- Follow up effectively with service partners and internal departments to close cases according to service standards
- Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
- Deliver services using appropriate procedures to maximize customer satisfaction
- Build sustainable customer relationships and engage customers by going the extra mile
- Perform other duties assigned by management within the employment category and support continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use customer-provided information to tailor responses and actions to specific needs
- Strong communication skills, including effective listening, empathy, and good phone etiquette
- Comfortable working with computers and multiple systems; ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Global company with hundreds of industry awards