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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively identifying needs, providing strategic solutions, and ensuring first-contact resolution. Possesses excellent communication skills in English and the ability to adapt to various systems to enhance customer satisfaction.
Highest-signal resume keywords
Customer SupportFirst-Contact ResolutionStrong Communication SkillsTime ManagementProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Needs IdentificationStrategic Solutions DevelopmentQuality Management SystemMulti-TaskingVerbal CommunicationWritten Communication
Soft Skills
EmpathyEffective ListeningMotivation to Exceed Expectations
Tools & Technologies
Computer ProficiencyMultiple Systems Adaptation
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer ExperienceService StandardsWorkflow ImprovementSustainable Customer Relationships
About the role
Key responsibilities & impact- Provide excellent customer support through all relevant communication channels.
- Identify customer needs, research existing issues, and provide strategic solutions while clarifying confusion.
- Ensure first-contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards.
- Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
- Deliver services according to procedures to maximize customer satisfaction.
- Build sustainable customer relationships and engage customers by going the extra mile.
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Strong communication skills, including effective listening, empathy, phone etiquette, pace, tone, voice quality, grammar, and articulation.
- Comfortable working with computers and multiple systems; ability to learn and adapt to new systems.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards