Customer Service Representative

. Provide excellent support experiences to customers through all relevant communication channels .

Posted 9/25/2026full-timeSingaporeJuniorMid-LevelWebsite

Key responsibilities & impact

Provide excellent support experiences to customers through all relevant communication channels
Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
Deliver services according to procedures to ensure high customer satisfaction
Build sustainable relationships and engage customers by going the extra mile
Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
Strong time management skills and motivation to exceed expectations
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Strong communication skills, including effective listening, empathy, and good phone etiquette (pace, tone, voice quality, grammar, and articulation)
Comfortable working with computers and multiple systems, with the ability to learn and adapt to new systems
Excellent verbal and written communication skills in English and the language of the supporting market

Comp & perks