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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively identifying needs, providing strategic solutions, and ensuring high levels of customer satisfaction. Proficient in time management, communication, and adapting to various systems to enhance workflow and service delivery.
Highest-signal resume keywords
Customer Support ExperienceEffective CommunicationTime ManagementProblem-SolvingMulti-Tasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Needs IdentificationFirst-Contact ResolutionQuality Management SystemStrategic SolutionsFollow-Up Procedures
Soft Skills
EmpathyActive ListeningRelationship BuildingConstructive FeedbackAdaptability
Tools & Technologies
Computer ProficiencyMultiple Systems Navigation
Industry Keywords
Customer SatisfactionService StandardsCommunication ChannelsWorkflow Enhancement
About the role
Key responsibilities & impact- Provide excellent support experience to customers via all relevant communication channels.
- Identify customers' needs, research existing issues, and provide strategic solutions while clarifying confusion.
- Ensure first-contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards.
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
- Deliver services using the right procedures to ensure the highest customer satisfaction.
- Build sustainable relationships and engage customers by going the extra mile.
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possess strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field