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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills, including effective listening and empathy, while providing excellent customer support across various channels. Capable of tailoring responses to meet specific customer needs and ensuring high levels of customer satisfaction.
Highest-signal resume keywords
Customer Support ExperienceStrong Communication SkillsTime Management SkillsProblem-Solving AbilitiesMulti-Tasking Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Effective ListeningEmpathyGood Phone Etiquette
Tools & Technologies
Multiple Systems ProficiencyComputer Literacy
Industry Keywords
Quality Management SystemCustomer SatisfactionFirst-Contact ResolutionService StandardsCustomer Engagement
About the role
Key responsibilities & impact- Provide excellent support experiences to customers via all relevant communication channels.
- Identify customers' needs and research existing issues to provide strategic solutions.
- Clarify confusion and tailor responses to customers' needs.
- Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
- Deliver services using the right procedures to ensure the highest customer satisfaction.
- Build sustainable relationships and engage customers by going the extra mile.
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position; however, fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Strong communication skills, including effective listening, empathy, and good phone etiquette (pace, tone, voice quality, grammar, and articulation).
- Comfortable working with computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards