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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills, effective problem-solving abilities, and a commitment to customer satisfaction. Capable of managing multiple tasks while providing tailored support and feedback to enhance customer experience.
Highest-signal resume keywords
Strong Communication SkillsTime Management SkillsCustomer Relationship BuildingProblem-Solving AbilitiesQuality Management System Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportFirst-Contact ResolutionCase Closure ProceduresFeedback ProvisionMulti-Tasking
Soft Skills
EmpathyEffective ListeningGood Phone EtiquetteAdaptabilityMotivation to Exceed Expectations
Tools & Technologies
Multiple Systems ProficiencyComputer Literacy
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer SatisfactionService StandardsWorkflow ImprovementTDCX Quality Management System
About the role
Key responsibilities & impact- Provide excellent support to customers through all relevant communication channels
- Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
- Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
- Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
- Deliver services using the right procedures to maximize customer satisfaction
- Build sustainable relationships and engage customers by going the extra mile
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Strong communication skills, including effective listening, empathy, and good phone etiquette (pace, tone, voice quality, grammar, and articulation)
- Comfortable working with computers and multiple systems, with ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards