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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively identifying needs, providing strategic solutions, and ensuring first-contact resolution. Possesses excellent communication skills in English and the local language, with a focus on building sustainable customer relationships and improving customer experience.
Highest-signal resume keywords
Customer SupportTime ManagementEffective CommunicationProblem-SolvingMulti-Tasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Needs AssessmentCase ResolutionQuality Management SystemFeedback ProvisionWorkflow Improvement
Soft Skills
EmpathyActive ListeningAdaptabilityMotivationInterpersonal Skills
Tools & Technologies
Computer ProficiencyMultiple Systems Navigation
Industry Keywords
Customer SatisfactionFirst-Contact ResolutionService PartnersCommunication ChannelsCustomer Relationship Management
About the role
Key responsibilities & impact- Provide excellent support to customers through all relevant communication channels
- Identify customer needs and research existing issues to provide strategic solutions
- Clarify customer confusion and ensure needs are addressed
- Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure
- Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
- Deliver services according to procedures to maximize customer satisfaction
- Build sustainable customer relationships and engage customers by going the extra mile
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Strong communication skills, including effective listening, empathy, phone etiquette, pace, tone, voice quality, grammar, and articulation
- Comfortable working with computers and multiple systems, with the ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards