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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and time management skills while providing excellent customer support and ensuring high satisfaction. Capable of identifying customer needs and delivering tailored solutions through effective follow-up and relationship building.
Highest-signal resume keywords
Customer Support ExperienceStrong Communication SkillsTime Management SkillsProblem-Solving AbilitiesAdaptability to New Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Needs IdentificationFirst-Contact ResolutionCase Closure ProceduresQuality Management System ImplementationResearch and Strategic Solutions
Soft Skills
EmpathyEffective ListeningGood Phone EtiquetteMotivation to Exceed ExpectationsMulti-Tasking
Tools & Technologies
Multiple Systems ProficiencyComputer Literacy
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer SatisfactionService StandardsWorkflow EnhancementSustainable RelationshipsContinual Improvement
About the role
Key responsibilities & impact- Provide excellent support experiences to customers through all relevant communication channels
- Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
- Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
- Deliver services using the right procedures to ensure high customer satisfaction
- Build sustainable relationships and engage customers by going the extra mile
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use customer-provided information to tailor responses and actions to specific needs
- Strong communication skills, including effective listening, empathy, and good phone etiquette
- Comfortable working with computers and multiple systems, with ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Global company with hundreds of industry awards