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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills, effective problem-solving abilities, and a commitment to customer satisfaction. Proficient in time management and capable of adapting to various systems to enhance customer support.
Highest-signal resume keywords
Customer Support ExperienceStrong Communication SkillsTime Management SkillsProblem-Solving AbilitiesMulti-Tasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Needs IdentificationFirst-Contact ResolutionCase Closure ProceduresQuality Management SystemFeedback on Tools and Procedures
Soft Skills
Effective ListeningEmpathyGood Phone Etiquette
Tools & Technologies
Multiple Systems ProficiencyComputer Literacy
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer SatisfactionService StandardsWorkflow EnhancementSustainable Relationships
About the role
Key responsibilities & impact- Provide excellent support experience to customers via all relevant communication channels.
- Identify customers' needs and research existing issues to provide strategic solutions.
- Clarify customer confusion and ensure first-contact resolution.
- Follow up effectively with service partners and internal departments to ensure case closure according to service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
- Deliver services using the right procedures to ensure high customer satisfaction.
- Build sustainable relationships and engage customers by going the extra mile.
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance and continual improvement of TDCX's Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Strong communication skills, including effective listening, empathizing with customers, and good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and multiple systems, with ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards