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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities through effective communication and problem-solving skills, ensuring customer satisfaction and first-contact resolution. Proficient in time management and multitasking while adapting to various systems and processes.
Highest-signal resume keywords
Customer SupportTime ManagementEffective CommunicationProblem-SolvingQuality Management System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementCase Closure ProceduresWorkflow ImprovementMultitaskingSystem Adaptability
Soft Skills
EmpathyEffective ListeningGood Phone EtiquetteMotivation to Exceed Expectations
Tools & Technologies
Multiple SystemsCommunication Channels
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer ExperienceService StandardsStrategic SolutionsFeedback Mechanisms
About the role
Key responsibilities & impact- Provide excellent customer support through all relevant communication channels
- Identify customer needs and research existing issues to provide strategic solutions
- Clarify customer confusion and ensure first-contact resolution
- Follow up with service partners and internal departments to ensure case closure according to service standards
- Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
- Deliver services using the right procedures to maximize customer satisfaction
- Build sustainable customer relationships and engage customers by going the extra mile
- Perform other duties assigned by management within the employment category
- Support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multitask and use customer-provided information to tailor responses and actions
- Strong communication skills, including effective listening, empathy, and good phone etiquette
- Comfortable working with computers and multiple systems; ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company and work with award-winning teams