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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities through effective communication and problem-solving skills, ensuring first-contact resolution and customer satisfaction. Proficient in time management and adapting to various systems while maintaining high-quality service standards.
Highest-signal resume keywords
Customer SupportTime ManagementEffective CommunicationProblem-SolvingQuality Management System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyListeningPhone EtiquetteArticulation
Tools & Technologies
Multiple SystemsComputer Proficiency
Industry Keywords
Customer SatisfactionFirst-Contact ResolutionService StandardsCustomer RelationshipsFeedback on Procedures
About the role
Key responsibilities & impact- Provide excellent customer support through all relevant communication channels
- Identify customer needs, research existing issues, and provide strategic solutions
- Clarify customer confusion and ensure first-contact resolution
- Follow up effectively with service partners and internal departments to close cases according to service standards
- Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
- Deliver services using correct procedures to maximize customer satisfaction
- Build sustainable customer relationships and exceed expectations
- Perform other duties assigned by management within the employment category
- Support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use customer-provided information to tailor responses and actions to specific needs
- Strong communication skills, including effective listening, empathy, phone etiquette, pace, tone, voice quality, grammar, and articulation
- Comfortable working with computers and multiple systems; ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Global company with hundreds of industry awards