Customer Support Specialist, Portuguese

TDCX

. Responsible for daily customer relations to support the client’s vision of providing unparalleled world-class customer service support to current and future consumers across the shopping and ownership journey .

Posted 10/12/2026full-timeSingaporeJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on timely resolution of inquiries and issues, while effectively communicating across various channels. Possesses advanced English and native Romanian language skills, along with a passion for enhancing customer experience.

Highest-signal resume keywords

Customer Service SupportLead Generation ManagementAdvanced English SkillsNative Romanian SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Emotional MaturityCurious ListenerTeam Player AttitudeAction-OrientedResults-FocusedAdaptabilityEmpathyPatience

Industry Keywords

Customer RelationsBrand AmbassadorPre-Sale SupportPost-Sale SupportQuality Management SystemKPISLAProcess Improvement

About the role

Key responsibilities & impact

Responsible for daily customer relations to support the client’s vision of providing unparalleled world-class customer service support to current and future consumers across the shopping and ownership journey
Acquire product knowledge to understand customer needs across different products and regions and apply the most effective response and solution
Act as a brand ambassador supporting the client’s values and mission
Provide service via phone, email, chat, and social channels
Answer and resolve pre-sale and post-sale support inquiries, including assisting customers with mechanical or electrical failures by sending services to help them
Own customer inquiries and issues through timely resolution according to KPIs and SLAs
Prioritize and escalate customer feedback and feature requests to relevant internal teams
Manage lead generation, delegation, and follow-up of leads
Identify process or product gaps and implement or recommend improvements
Perform other assigned duties and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Requirements

What you’ll need

Minimum 1 year of experience in a similar role
Advanced English skills and native skills in Romanian
High emotional maturity and passion for customer experience
Curious listener & learner, respectful of others, and team player attitude
Action-oriented, results-focused, able to work independently and able to handle diverse situations
Able to adapt and respond to different types of characters, as you will need to be tolerant, exhibit empathy and be patient
Effective communication skills on both technical and non-technical topics with customers and team members
Passion for people is important; passion for cars is a bonus

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards