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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and time management skills to provide excellent customer support and ensure first-contact resolution. Capable of building relationships and tailoring responses to meet customer needs while contributing to quality management improvements.
Highest-signal resume keywords
Customer Support ExperienceEffective Communication SkillsTime Management SkillsProblem-Solving AbilitiesMulti-Tasking Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Needs IdentificationFirst-Contact ResolutionCase Closure ProceduresQuality Management SystemFeedback Provision
Soft Skills
EmpathyActive ListeningAdaptabilityRelationship Building
Tools & Technologies
Multiple Systems ProficiencyComputer Literacy
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer SatisfactionService StandardsWorkflow Enhancement
About the role
Key responsibilities & impact- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
- Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
- Deliver services using the right procedures to ensure the highest customer satisfaction.
- Build sustainable relationships and engage customers by taking the extra mile.
- Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Strong communication skills, including effective listening, empathizing with customers, and good phone etiquette (pace, tone, voice quality, grammar, and articulation).
- Comfortable working with computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards