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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong account management capabilities with a focus on enhancing client relationships and providing strategic online marketing solutions. Possesses excellent communication skills in English and the local market language, along with a creative mindset to address client needs effectively.
Highest-signal resume keywords
Account ManagementOnline MarketingClient Relationship ManagementAnalytical SkillsStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bachelor's DegreeOnline Marketing StrategiesClient SupportProblem SolvingFeedback Implementation
Soft Skills
Organizational SkillsCreative MindsetLogical MindsetFlair for Selling
Industry Keywords
Business VisibilityCustomer ExperienceQuality Management SystemConsultative Role
About the role
Key responsibilities & impact- Serve as the account manager and first point of contact to business owners.
- Introduce business owners to opportunities for increasing business visibility through online marketing.
- Manage business inquiries via phone, e-mail, and/or live chat.
- Provide service and support to clients’ advertisers, publishers, and users.
- Provide strategic advice and solve issues in a consultative role with the client portfolio.
- Implement creative ways to improve client relationships and promote other products.
- Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
- Perform other duties assigned by management within the category of employment and for effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Bachelor's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position; however, fresh graduates are encouraged to apply.
- Passion and a genuine interest in online marketing.
- Ability to work in an organized and structured manner.
- Creative mindset and good understanding of client’s needs.
- Analytical skills and a logical mindset.
- Strong communication skills and a flair for selling creative market solutions.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards