Operations Manager

TDCX

. Set up and monitor department goals and objectives in line with client/project requirements .

Posted 10/5/2026full-timeSingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing client relationships and team development while ensuring effective project and financial management. Capable of fostering a positive work environment and translating client objectives into actionable goals.

Highest-signal resume keywords

Leadership ExperienceProject ManagementFinancial ManagementClient Relationship ManagementTeam Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementFinancial ManagementBudget ManagementP&L ManagementAnalytical Skills

Soft Skills

Excellent Communication SkillsOrganizational SkillsTime Management SkillsFacilitation SkillsCoaching and Mentoring

Certifications & Qualifications

Bachelor's DegreeAdvanced DiplomaPost Graduate DiplomaProfessional Degree

Industry Keywords

OutsourcingCustomer OperationsContact CenterOnline CommunitiesTrust & Safety

About the role

Key responsibilities & impact

Set up and monitor department goals and objectives in line with client/project requirements
Build and manage client relationships
Plan strategies with the internal team to achieve objectives and targets
Grow and develop the team through coaching, mentoring, and quality assurance
Define priorities and allocate resources effectively
Work with Trust & Safety Leads to ensure a seamless and fair user experience
Assist with preparing quality, efficacy, and productivity reports
Build and maintain partnerships with global Trust & Safety teams
Identify product improvement opportunities based on team learnings and customer needs
Support Trust & Safety Agents through escalations, including potential work with Law Enforcement
Promote employee happiness and translate the client mission into clear goals
Oversee team structure, recruiting, onboarding, and training
Perform other duties assigned by management

Requirements

What you’ll need

Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field
Preferable 4+ years of leadership experience in outsourcing, customer operations, or contact center
2+ years working with online communities
Experience in Project and Financial Management, Budget, Margin, and P&L
Excellent organizational, analytical, and time management skills
Effective facilitation skills in client and staff meetings
Excellent communication skills, with the ability to provide direction and feedback clearly and empathetically
Excellent verbal and written communication skills in English
Any other language is an advantage

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards