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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and online advertising, with a strong focus on driving revenue growth and maximizing ROI through effective campaign management and client relationship enhancement.
Highest-signal resume keywords
Customer ServiceOnline Advertising CampaignsRevenue TargetsAnalytical SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Keyword AnalysisBidding StrategiesPerformance OptimizationSales TechniquesMarket Solutions
Soft Skills
Highly MotivatedCreative MindsetLogical MindsetFlair for SellingPassionate About Sales
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer SatisfactionClient RelationshipsProcess ImprovementsPortfolio Revenue GrowthQuality Management System
About the role
Key responsibilities & impact- Provide customer service to a portfolio of advertisers through phone and email
- Provide customer satisfaction and escalate issues as appropriate
- Offer solutions to advertiser inquiries to meet customer wait times
- Develop and analyze keywords, titles, descriptions, and bidding strategies for potential customers
- Maximize results, drive volume, and hit targets on advertising accounts to maximize ROI when appropriate
- Identify opportunities to enhance client relationships and grow advertiser accounts through improved performance and investment, including cross-selling
- Meet revenue targets
- Proactively suggest process improvements and portfolio revenue growth
- Build professional online advertising campaigns for customers
- Perform other duties assigned by management within the employment category
- Support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Bachelor's Degree in any field
- Preferable with 2 years of working experience in the related field is required for this position; fresh graduates are encouraged to apply
- Successful track record in directly driving business
- Highly motivated
- Passionate about sales and genuinely interested in online marketing
- Creative mindset and good understanding of client’s needs
- Analytical skills and a logical mindset
- Strong communication skills and a flair for selling creative market solutions
- Excellent verbal and written communication skills in English and the language of supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards