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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and online advertising campaign management, with a strong focus on driving revenue growth and maximizing ROI through analytical strategies and effective communication.
Highest-signal resume keywords
Customer ServiceOnline Advertising Campaign ManagementAnalytical SkillsSales ExperienceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Keyword DevelopmentBidding StrategiesPerformance AnalysisCross-SellingROI Maximization
Soft Skills
Creative MindsetLogical MindsetFlair for SellingPassion for Sales
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Advertiser AccountsCustomer SatisfactionRevenue TargetsQuality Management SystemClient Relationships
About the role
Key responsibilities & impact- Provide customer service to a portfolio of advertisers through phone and email, to provide customer satisfaction and escalate issues as appropriate.
- Offer solutions to advertiser inquiries to meet customer wait times.
- Develop and analyze keywords, titles, descriptions, and bidding strategies for potential customers to maximize results, drive volume, and hit targets on advertising accounts in order to maximize ROI when appropriate.
- Identify opportunities to enhance client relationships and grow advertiser accounts by improving performance and investment, including cross-selling, to meet revenue targets.
- Proactively give suggestions to improve processes and grow portfolio revenue.
- Build professional online advertising campaigns for customers.
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Bachelor's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Successful track record in directly driving business, highly motivated
- Is passionate about sales and has a genuine interest for online marketing
- Creative mindset and good understanding of client’s needs.
- Analytical skills and a logical mindset
- Strong communication skills and a flair for selling creative market solutions
- Excellent verbal and written communication skills in English and the language of supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards