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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management capabilities, with a focus on providing high-quality customer service and effective communication. Proficient in handling enquiries, complaints, and sales conversions while adapting to various systems and processes.
Highest-signal resume keywords
Customer Relationship ManagementSales ConversionEffective CommunicationTime ManagementComplaint Handling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ProcessesComplaint ResolutionQuality Management SystemMulti-taskingCustomer Service
Soft Skills
Strong Communication SkillsEffective ListeningEmpathyGood Phone EtiquetteMotivation to Exceed Expectations
Tools & Technologies
TelephoneEmailWeb ChatSocial MediaMultiple Systems
Industry Keywords
Customer EnquiriesAfter-sale ServiceOutbound Call CampaignsGeneral InformationArabic Language Capability
About the role
Key responsibilities & impact- Provide thorough support and follow-up at all stages of the customer relationship
- Handle general enquiries, selling processes, and after-sale service through telephone, email, website, web chat, and social media
- Answer incoming calls and enquiries, including requests for general information, campaign facilities, and quotes
- Handle and qualify incoming complaints
- Ensure service provider agents provide reasonable assistance and information to resolve customer complaints
- Handle outbound call campaigns when sufficient advance notice is provided
- Convert direct individual-customer and indirect agency traffic into sales
- Provide high-quality customer service
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferable with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Strong communication skills, including effective listening, empathizing with customers, and good phone etiquette
- Comfortable working with computers and multiple systems; ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
- Arabic language capability is indicated by the role title
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards