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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong tele-profiling and tele-marketing capabilities, with a focus on generating Tele-prospecting Qualified Leads (TQL) through effective communication and client engagement. Proficient in utilizing SFDC for record-keeping and performance tracking.
Highest-signal resume keywords
Tele-Profiling ExperienceTele-Marketing ExperienceClient-Facing ExperienceExcellent Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationClient-Service Skills
Tools & Technologies
SFDC
Certifications & Qualifications
Bachelor's DegreeDiplomaAdvanced DiplomaPost Graduate DiplomaProfessional DegreeMaster's Degree
Industry Keywords
Tele-Prospecting Qualified LeadsBPOSales ProcessQuality Management System
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Profile prospects and contacts from target accounts using LinkedIn searches and telephone call-outs
- Update records and track performance in SFDC
- Ask standard tele-profiling questions to determine whether contacts want to speak with Sales and generate Tele-prospecting Qualified Leads (TQL)
- Pick up online chat requests and generate TQLs
- Perform other duties assigned by management within the employment category
- Support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
- Preferable with 1 year Tele-profiling &/or Tele-marketing experience is required for this position; fresh graduates are encouraged to apply
- Client-facing experience or customer service experience in a BPO is an advantage
- Ability to navigate and progress the sales process long, complex sales cycles
- Excellent verbal and written communication skills in English
- Excellent organizational and client-service skills
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards