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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and interpersonal skills to effectively support customers and resolve issues. Proficient in time management and multi-tasking to enhance customer satisfaction and streamline workflows.
Highest-signal resume keywords
Strong Communication SkillsTime ManagementCustomer Relationship BuildingProblem-SolvingAdaptability to New Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportFirst-Contact ResolutionCase Closure ProceduresQuality Management SystemResearch and Strategic Solutions
Soft Skills
Effective ListeningEmpathyGood Phone Etiquette
Tools & Technologies
Multiple SystemsComputer Proficiency
Industry Keywords
Customer SatisfactionService StandardsContinual Improvement
About the role
Key responsibilities & impact- Provide excellent support to customers through all relevant communication channels
- Identify customer needs and research existing issues to provide strategic solutions
- Clarify customer confusion and ensure first-contact resolution
- Follow up with service partners and internal departments to ensure case closure according to service standards
- Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
- Deliver services using the right procedures to maximize customer satisfaction
- Build sustainable customer relationships and engage customers by going the extra mile
- Perform other duties assigned by management within the employment category and support continual improvement of TDCX’s Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferably with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Strong communication skills, effective listening, and empathy with customers
- Good phone etiquette, including pace, tone, voice quality, grammar, and articulation
- Comfortable working with computers and multiple systems
- Ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Global company with hundreds of industry awards