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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and online advertising campaign management, with a strong focus on driving business results and enhancing client relationships. Proficient in analytical skills and creative problem-solving to meet account targets and improve portfolio performance.
Highest-signal resume keywords
Customer ServiceOnline Advertising Campaign ManagementAnalytical SkillsSales ExperienceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Keyword DevelopmentBidding StrategiesPerformance AnalysisAccount ManagementMarket Solutions
Soft Skills
Creative MindsetProblem-SolvingClient Relationship Management
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Online MarketingCustomer SatisfactionQuality Management SystemPortfolio Revenue GrowthCross-Selling
About the role
Key responsibilities & impact- Provide customer service to a portfolio of advertisers through phone and email.
- Ensure customer satisfaction and escalate issues as appropriate.
- Offer solutions to advertiser inquiries while meeting customer wait-time targets.
- Develop and analyze keywords, titles, descriptions, and bidding strategies to maximize advertising results, drive volume, and meet account targets.
- Identify opportunities to enhance client relationships and grow advertiser accounts through improved performance, increased investment, and cross-selling.
- Proactively suggest process improvements and portfolio revenue growth initiatives.
- Build professional online advertising campaigns for customers.
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Bachelor's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position; fresh graduates are encouraged to apply.
- Successful track record in directly driving business.
- Passion for sales and genuine interest in online marketing.
- Creative mindset and good understanding of client’s needs.
- Analytical skills and a logical mindset.
- Strong communication skills and a flair for selling creative market solutions.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards