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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and supporting a team of moderators, with a focus on performance improvement, effective communication, and quality management. Proficient in project management and resource allocation, while fostering a positive team culture in a content moderation environment.
Highest-signal resume keywords
Team ManagementContent Moderation OperationsPerformance TrackingBilingual CommunicationProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content ModerationPerformance MetricsQuality Management SystemAnalytical SkillsDecision Making
Soft Skills
LeadershipInterpersonal SkillsCoachingCommunication
Certifications & Qualifications
Bachelor's DegreeAdvanced Diploma
Industry Keywords
SLAKPIOnboardingTrainingTeam Culture
About the role
Key responsibilities & impact- Manage and support a team of moderators, including day-to-day performance, productivity, and quality
- Provide real-time coaching and guidance to support team’s performance when and where it's needed most
- Conduct regular 1:1s
- Partner with QA to understand audit results and develop targeted improvement plans
- Support new moderator onboarding and ongoing performance improvement in collaboration with L&D and Trainers
- Escalate unclear case for policy clarification
- Track team performance against SLAs and KPIs, and contribute to reporting as needed
- Champion a positive, respectful, and resilient team culture, especially when navigating emotionally complex content
- Perform other duties assigned by management within the employment category and support the implementation, maintenance, and continual improvement of TDCX’s Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, and Professional Degree in any field.
- Preferably, 2 years of working experience in content moderation operations is required for this position.
- Experience leading, inspiring and motivating others to meet goals and metrics
- Possess project and resource management skills
- Strong communication and interpersonal skills
- Excellent decision making and analytical skills.
- Excellent verbal and written communication skills in English and Spanish
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards