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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical troubleshooting abilities and effective communication skills to enhance customer support experiences. Proficient in utilizing various tools and resources to resolve inquiries while maintaining a focus on quality management and continuous improvement.
Highest-signal resume keywords
Technical TroubleshootingCustomer SupportQuality Management SystemEffective CommunicationTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Issue ResolutionEmail TroubleshootingMobile App InstallationBasic Internet TroubleshootingComputer Proficiency
Soft Skills
EmpathyEffective ListeningGood Phone EtiquetteMotivation to Exceed ExpectationsMulti-tasking
Tools & Technologies
Support SystemProprietary ToolsExternal Resources
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Customer ExperienceTechnical Backend OperationsWorkflow Improvement
About the role
Key responsibilities & impact- Respond to and address customers' problems in a timely manner using the support system
- Support customers through high-quality, engaging, and empathetic one-to-one discussions
- Troubleshoot technical issues when required
- Use proprietary and external tools and resources to identify and resolve customer inquiries
- Provide feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
- Understand the technical backend and operations of the project
- Improve and expand technical knowledge and familiarity with technical issues
- Perform other duties assigned by management within the category of employment
- Support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
- Preferably with 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use customer-provided information to tailor responses and actions to specific needs
- Strong communication skills, effective listening, empathy, and good phone etiquette
- Proficient with day-to-day usage of computers and mobile phones
- Familiarity with email, basic internet/hardware troubleshooting, mobile app installation and payments
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Global company with hundreds of industry awards