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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills, including effective listening and empathy, while providing high-quality customer support. Proficient in troubleshooting technical issues and utilizing various tools to enhance customer experience and workflow.
Highest-signal resume keywords
Customer SupportTechnical TroubleshootingTime ManagementEffective CommunicationMultitasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Issue ResolutionEmail TroubleshootingMobile App InstallationPayment ProcessingComputer Proficiency
Soft Skills
EmpathyEffective ListeningGood Phone Etiquette
Tools & Technologies
Support SystemProprietary ToolsExternal Resources
Certifications & Qualifications
DiplomaBachelor's DegreeMaster's Degree
Industry Keywords
Quality Management SystemCustomer ExperienceTechnical Backend Operations
About the role
Key responsibilities & impact- Respond to and address customers' problems in a timely manner using the support system
- Support customers through high-quality, engaging, and empathetic one-to-one discussions
- Troubleshoot technical issues when required
- Use proprietary and external tools and resources to identify and resolve customer inquiries
- Provide feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
- Understand the technical backend and operations of the project
- Improve and expand technical knowledge and familiarity with technical issues to better assist customers
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferably 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multitask and use customer-provided information to tailor responses and actions to specific needs
- Strong communication skills, including effective listening, empathy, and good phone etiquette
- Proficient in day-to-day computer and mobile phone usage
- Familiarity with email, basic internet/hardware troubleshooting, mobile app installation, and payments
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Opportunity to join a global company that has won hundreds of industry awards