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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical troubleshooting abilities and effective communication skills to enhance customer support experiences. Proficient in utilizing various tools and resources to resolve inquiries while maintaining a high standard of empathy and engagement.
Highest-signal resume keywords
Technical TroubleshootingCustomer SupportEffective CommunicationTime ManagementMulti-tasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Issue ResolutionBasic Internet TroubleshootingMobile App InstallationPayment ProcessingComputer Proficiency
Soft Skills
EmpathyEffective ListeningPhone EtiquetteArticulationMotivation
Tools & Technologies
Support SystemProprietary ToolsExternal Resources
Industry Keywords
Quality Management SystemCustomer ExperienceCustomer Inquiries
About the role
Key responsibilities & impact- Respond to and address customers' problems in a timely manner using the support system.
- Support customers through high-quality, engaging, and empathetic one-to-one discussions.
- Troubleshoot technical issues when required.
- Use proprietary and external tools and resources to identify and resolve customer inquiries.
- Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
- Understand the technical back end and operations of the project.
- Improve and expand technical knowledge and familiarity with technical issues to better assist customers.
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferably with 2 years of working experience in the related field is required for this position; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Strong communication skills, including effective listening, empathy, phone etiquette, pace, tone, voice quality, grammar, and articulation.
- Proficient in day-to-day usage of computers and mobile phones, including e-mail, basic internet/hardware troubleshooting, mobile app installation, and payments.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards