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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and delivering comprehensive training programs, including product knowledge and soft skills training, while effectively evaluating training effectiveness and implementing improvements. Proficient in e-content design and skilled in utilizing various training methodologies to enhance staff performance.
Highest-signal resume keywords
Training Program DevelopmentTraining Needs AnalysisE-Content DevelopmentPresentation SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Program DevelopmentTraining Needs AnalysisE-Content DevelopmentTraining MethodologiesQuality Management System Implementation
Soft Skills
Strong Communication SkillsInterpersonal SkillsExcellent Presentation Skills
Tools & Technologies
Microsoft Office
Certifications & Qualifications
Advanced/Higher/Graduate DiplomaBachelor's DegreePost Graduate DiplomaProfessional Degree
Industry Keywords
Training Effectiveness EvaluationService Quality InitiativesContinuous Improvement
About the role
Key responsibilities & impact- Conduct orientation sessions and plan and deliver the full training program, including product, soft skills, and on-the-job training, for new hires
- Develop new training programs, manuals, multimedia visual aids, and other educational materials
- Conduct prompt and regular follow-ups on delivered training programs to evaluate training effectiveness
- Evaluate existing training programs and provide recommendations for improvement
- Conduct Training Needs Analysis and develop programs to improve existing staff performance
- Drive or co-drive service quality initiatives for continuous service standards improvement
- Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in a related field
- Preferable with 2 years of working experience in the related field is required for this position
- Proficient in the use of Microsoft Office programs
- Strong communication and interpersonal skills
- Excellent presentation skills and training delivery, with knowledge of various training methodologies
- Competent in e-content and design development
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards