Trust and Safety Team Lead, German

TDCX

. Manage and support a team of moderators, including day-to-day performance, productivity, and quality .

Posted 10/5/2026full-timeSingaporeSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in team management and performance optimization within content moderation operations, with a strong focus on communication, decision-making, and analytical skills. Proficient in onboarding, training, and fostering a positive team culture while tracking performance against SLAs and KPIs.

Highest-signal resume keywords

Team ManagementContent Moderation OperationsPerformance TrackingCommunication SkillsDecision-Making Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content ModerationPerformance MetricsProject ManagementResource ManagementAnalytical Skills

Soft Skills

CoachingInterpersonal SkillsMotivational SkillsResilienceTeam Culture Advocacy

Certifications & Qualifications

Advanced DiplomaBachelor's DegreePost Graduate DiplomaProfessional Degree

Industry Keywords

Quality Management SystemSLAKPIOnboardingTraining

About the role

Key responsibilities & impact

Manage and support a team of moderators, including day-to-day performance, productivity, and quality
Provide real-time coaching and guidance to support team performance
Conduct regular 1:1s
Partner with QA to understand audit results and develop targeted improvement plans
Support new moderator onboarding and ongoing performance improvement with L&D and Trainers
Escalate unclear cases for policy clarification
Track team performance against SLAs and KPIs and contribute to reporting
Champion a positive, respectful, and resilient team culture when navigating emotionally complex content
Perform other assigned duties within the category of employment and support continual improvement of TDCX’s Quality Management System

Requirements

What you’ll need

Candidate must possess at least an Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, or Professional Degree in any field
Preferably, 2 years of working experience in content moderation operations
Experience leading, inspiring and motivating others to meet goals and metrics
Project and resource management skills
Strong communication and interpersonal skills
Excellent decision-making and analytical skills
Excellent verbal and written communication skills in English and German

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Global company with hundreds of industry awards