Trust & Safety Team Lead, French

TDCX

. Manage and support a team of moderators, including day-to-day performance, productivity, and quality .

Posted 10/5/2026full-timeSingaporeSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and supporting a team of moderators, with a focus on performance improvement, effective communication, and collaboration with QA and L&D. Proficient in tracking team performance against SLAs and KPIs while fostering a positive team culture.

Highest-signal resume keywords

Team ManagementContent Moderation OperationsPerformance TrackingBilingual Communication (English and French)Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content ModerationPerformance MetricsQuality Management SystemAnalytical SkillsDecision Making

Soft Skills

LeadershipInterpersonal SkillsCoachingCommunicationMotivational Skills

Certifications & Qualifications

Advanced/Higher/Graduate DiplomaBachelor's DegreePost Graduate DiplomaProfessional Degree

Industry Keywords

SLAKPIOnboardingTrainingTeam Culture

About the role

Key responsibilities & impact

Manage and support a team of moderators, including day-to-day performance, productivity, and quality
Provide real-time coaching and guidance to support team’s performance when and where it's needed most
Conduct regular 1:1s
Partner with QA to understand audit results and develop targeted improvement plans
Support new moderator onboarding and ongoing performance improvement in collaboration with L&D and Trainers
Escalate unclear case for policy clarification
Track team performance against SLAs and KPIs, and contribute to reporting as needed
Champion a positive, respectful, and resilient team culture, especially when navigating emotionally complex content
Perform other duties and responsibilities assigned by management within the category of employment and for the effective implementation, maintenance and continual improvement of TDCX's Quality Management System

Requirements

What you’ll need

Candidate must possess at least a Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, and Professional Degree in any field.
Preferably, 2 years of working experience in content moderation operations is required for this position.
Experience leading, inspiring and motivating others to meet goals and metrics
Possess project and resource management skills
Strong communication and interpersonal skills
Excellent decision making and analytical skills.
Excellent verbal and written communication skills in English and French

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
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