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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing psychological support and counseling, with a focus on stress management, resilience, and workplace wellness. Proficient in developing tailored mental health programs and workshops for high-stress environments.
Highest-signal resume keywords
Undergraduate Or Post Graduate Degree In Psychology5 Years Working Experience In Related FieldCounseling Theory And MethodsStress ManagementExcellent Verbal And Written Communication Skills In English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Psychometric EvaluationIndividual And Group TherapyMental Health Workshops DevelopmentBehaviour ChangeMindfulnessPersonal GrowthTime ManagementMotivationCoping StrategiesContent Creation
Soft Skills
Strong MotivationAbility To Multi-TaskAdaptability
Tools & Technologies
Presentation SoftwareVisual And Editing ProgramsAI ApplicationsIntegrated Systems
Industry Keywords
Wellness-Related DisciplineEmployee Assistance ProgramContent ModerationEmotional WellbeingWorkplace Resilience
About the role
Key responsibilities & impact- Provide confidential counselling and psychological support to content moderation specialists dealing with emotional challenges
- Implement regular assessment protocols and/or psychometric evaluation as required
- Conduct individual and group therapy sessions addressing stress, burnout, compassion fatigue and other mental health issues
- Develop and implement mental health and wellness workshops and programs tailored to content moderators
- Promote workplace resilience and coping strategies
- Align with Operational Management, the TDCX (MY) Wellness Team, the EAP 3.0 Employee Assistance Program, Employee Engagement, Human Resource Business Partner, Industrial Relations and other functional units
- Ensure a seamless support network addressing situational and systemic issues affecting content moderators' emotional wellbeing
- Keep abreast of the latest research and best practices in mental health support for high-stress environments
- Perform other duties assigned by management
Requirements
What you’ll need- Candidate must possess at least an Undergraduate or preferably Post Graduate Degree in Psychology, Behavioural Science, relevant Allied Health Profession, or Wellness-Related Discipline (fitness, nutrition, recreation, personal financial management)
- 5 years working experience in a related field
- Demonstrated professional understanding of wellness-related pursuits, including counselling theory and methods, stress management, motivation, mindfulness, behaviour change and personal growth
- Strong time management skills and motivation to exceed expectations
- Ability to work and multi-task in a fast-paced environment
- Ability to work with computers, presentation software, visual and editing programmes, AI applications and integrated systems
- Ability to learn and adapt to new technology and applications
- Excellent verbal and written communication skills in English
- Skilled and enthusiastic about creating original content and thought leadership on relevant behavioural and holistic health topics, particularly workplace behaviours
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Global company with hundreds of industry awards