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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and coaching abilities to develop associates while ensuring operational excellence and a positive member experience. Skilled in relationship building, problem-solving, and adapting to member needs through effective communication and financial expertise.
Highest-signal resume keywords
Management ExperienceCoaching and DevelopmentInterpersonal CommunicationOperational ExcellenceMember Relationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Management DegreeAttention to DetailTen Key Calculator ProficiencyOnline Banking AssistanceProblem Resolution
Soft Skills
Positive AttitudeAdaptabilityTime ManagementPlanning and OrganizationCourtesy and Tact
Tools & Technologies
SmartphonesTabletsPCsMobile Banking Solutions
Industry Keywords
Member ExperienceOperational ComplianceFinancial SolutionsCredit UnionService Standards
About the role
Key responsibilities & impact- Lead and develop center associates who report directly to the Manager
- Ensure a positive member experience by monitoring service standards and resolving concerns
- Promote operational excellence by adhering to audit and compliance schedules
- Minimize loss and maximize employee work accuracy
- Engage frontline talent through coaching sessions, observations, development planning, and feedback
- Drive member growth and deepen existing member relationships within the branch community
- Partner with other TDECU lines of business to provide holistic financial solutions
- Adopt online and mobile solutions, educate members, and develop financial expertise
- Engage members in the lobby
- Open new accounts and loans
- Serve on organizational committees as assigned
- Perform other duties based on organizational, member, and team needs
Requirements
What you’ll need- 4-year degree in Business Management or equivalent in work experience
- 2 years management experience with direct reports, including coaching and scheduling
- Ability to effectively coach and develop individuals with varying levels of experience
- Ability to leverage influence to garner results from colleagues and indirect reports
- Skilled at building relationships and networks within and outside of the organization
- Skilled at developing and maintaining a culture of results and accountability
- Skilled at creating and supporting a culture of adaptability
- Strong attention to detail when working with numbers and names in a fast-paced environment
- Ability to document numbers and words without error and follow step-by-step processes
- Strong interpersonal communication, including courtesy, tact, and diplomacy
- Ability to demonstrate and coach job-required skills and behaviors
- Positive attitude toward members, supervisors, co-workers, and the credit union
- Strong oral and written communication skills
- Dedication to meeting internal and external member expectations
- Ability to prioritize tasks and manage time efficiently
- Planning and organization skills
- Ability to generate unique solutions to operational or member service issues
- Ability to operate a ten key calculator and computer keyboard by touch
- Availability during the Credit Union’s core business hours; Saturday hours required
- Ability to troubleshoot smartphones, tablets, and PCs
- Ability to assist members with online/mobile banking after completing TDECU training
- Demonstrated ability to understand and resolve problems to satisfy customers/members
- Ability to use feedback for continuous improvement and development
- Ability to identify and escalate ideas, issues, and challenges for management insight and remediation
- Ability to identify members’ banking issues and needs through conversations and active listening
- Ability to serve as a resource to members, prospective members, and employees
- Ability to provide world-class REAL Service
Benefits
Comp & perks- Dynamic hybrid work arrangement with three days’ on-site work
- Equal opportunity employment
- Reasonable accommodations available for applicants with disabilities