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TDS®

Director – IT Operations Support System, Center of Excellence

TDS®

. Lead strategy, execution, software development, and continuous improvement for systems and processes enabling end-to-end network service delivery .

Posted 11/12/2026full-timeRemote • United StatesLead💰 $153,800 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading software development and operational support systems, focusing on network service management, automation, and process improvement. Proven ability to align technology initiatives with business objectives while managing cross-functional teams and delivering high-quality solutions.

Highest-signal resume keywords
Network Service ManagementApplication DevelopmentAgile MethodologiesLeadership and Team ManagementSDLC and CI/CD

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Software DevelopmentApplication Communication ProtocolsDatabase SystemsIntegration ServicesOperating SystemsProcess AutomationPerformance ManagementService AssuranceOrder OrchestrationProvisioning
Soft Skills
Effective CommunicationLeadership AbilityInnovation Culture DevelopmentMotivating IT ProfessionalsCross-Functional Collaboration
Tools & Technologies
SaaS ConfigurationsOperational Support SystemsAutomation ToolsMonitoring ToolsData Privacy Compliance Tools
Industry Keywords
Communications IndustryIT ProductsIT ConsultancyTechnical StrategyVendor Management

Tech Stack

Tools & technologies
SDLC

About the role

Key responsibilities & impact
  • Lead strategy, execution, software development, and continuous improvement for systems and processes enabling end-to-end network service delivery
  • Act as IT steward for Operational Support Systems platforms and data supporting the company’s network
  • Own the full lifecycle of network service management, including service qualification, order orchestration, provisioning, activation, service assurance, and performance management
  • Partner with cross-functional teams to ensure seamless customer order-to-service delivery
  • Enable accurate network inventory, efficient order processing, and proactive monitoring
  • Lead automation and modernization initiatives across network operations
  • Reduce manual effort, improve provisioning speed, and increase scale through integrations, application development, and process automation
  • Streamline complex workflows and improve data consistency and operational efficiency
  • Integrate efforts across organizational and customer systems to deliver end-to-end solutions
  • Lead multiple managers and teams within OSS, spanning 80+ associates
  • Oversee technology solution delivery, technical strategy, executive communication, and financial and operational planning
  • Manage software development, SaaS configurations, application support, availability, performance, security, and lifecycle management
  • Govern IT practices, processes, solution delivery, security, and data privacy compliance
  • Manage third-party resources, vendor selection, performance, and deliverables
  • Align technology capabilities and initiatives with business priorities and measurable business value
  • Identify, prioritize, and deliver solutions; escalate risks and provide alternatives for in-flight adjustments

Requirements

What you’ll need
  • Bachelors degree (or higher) -OR- 4+ years professional work experience
  • 8+ years’ experience with increasing levels of responsibility in application development and/or technology management
  • 4+ years’ experience leading projects
  • 5+ years management/supervisory experience
  • Industry experience in a communications company, IT products company, or IT consultancy
  • Proven ability to communicate complex technical issues effectively to business leaders
  • Proven leadership ability with attracting and retaining top technical talent
  • Proven ability to effectively interact with peers to develop near-term and long-term strategies
  • Proven ability to engender an innovation culture
  • Established career in motivating and energizing talented IT professionals while assuring disciplined delivery of low-defect software
  • Experience with operating systems, database systems, integration services, application communication protocols, and programming technologies
  • Extensive experience in driving SDLC, agile, CI/CD
  • ML/AI experience is a significant plus

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) plan
  • Education assistance
  • Paid time off, including vacation, sick leave, seven paid national holidays, and one floating holiday
  • Paid parental leave (6 weeks after 12 months of employment)
  • Short Term Disability coverage for associates working 30 or more hours per week
  • Long Term Disability coverage for associates working 30 or more hours per week
  • Comprehensive well-being program