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IT Operations Analyst II
TE Connectivity. Support users' PCs and other mobility devices .
Posted 11/2/2026full-timeWebster • New York • United StatesJuniorMid-Level💰 $79,900 - $119,900 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing IT support for PCs and mobility devices, including troubleshooting, configuration, and user education. Strong ability to manage multiple tasks while maintaining excellent customer relations and collaborating effectively within a team environment.
Highest-signal resume keywords
Windows Operating SystemMicrosoft Office ApplicationsPC SupportCustomer ServiceSAP Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingConfigurationSystem ImplementationHardware MaintenanceNetwork Support
Soft Skills
Communication SkillsTeam CollaborationCustomer Relations ManagementProblem ResolutionTask Management
Tools & Technologies
Mobility DevicesDesktop SupportLaptop SupportRemote Access SupportShop Floor Systems
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
IT PoliciesDigital Factory InitiativeService GuidelinesFast-Paced EnvironmentTechnical Personnel
About the role
Key responsibilities & impact- Support users' PCs and other mobility devices
- Configure devices and troubleshoot problems according to TEIS policies, processes, and procedures
- Participate in the digital factory initiative
- Support departmental project work as needed
- Help develop and implement a systematic approach to IT user education
- Support system implementations, enhancements, and reporting
- Report to the IT Manager
- Install, configure, and maintain hardware, including cabling and racking
- Provide mobility device and PC support
- Diagnose and troubleshoot employee issues with personal computers and related systems
- Provide desktop, laptop, and network support, including remote-access users
- Build positive working relationships with functional areas
- Resolve problems promptly or escalate them to appropriate technical personnel
- Comply with IT and Business policies, procedures, and service guidelines
- Interact with supervisors, peers, business unit and operations leaders, customers, and internal/external departments
Requirements
What you’ll need- Bachelor's degree and 2+ years of professional experience in computer support, or equivalent
- Working knowledge of Windows Operating System and Microsoft Office Applications
- Excellent customer service and communication skills
- Ability to manage multiple tasks in a fast-paced environment with minimal supervision
- Ability to work in a team environment, share knowledge, and contribute to processes
- Ability to maintain favorable customer relations and deal comfortably with senior managers
- Experience in SAP and shop floor systems is desirable
- Ability to travel locally, less than 10%
Benefits
Comp & perks- Health insurance
- 401(k)
- Disability insurance
- Life insurance
- Employee stock purchase plan
- Paid time off
- Voluntary benefits