Enterprise Account Manager

Teachers Pay Teachers

. Conduct proactive customer outreach by phone, email, and targeted campaigns to secure license renewals and drive expansion .

Posted 10/30/2026full-timeRemote • GermanyMid-LevelSenior💰 €55,000 - €65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success with a focus on driving license renewals and expansion through proactive outreach and data analysis. Proficient in managing customer relationships and utilizing Salesforce for tracking and forecasting.

Highest-signal resume keywords

Account ManagementCustomer SuccessData AnalysisSalesforce ExperienceFluent German And Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisAccount ManagementRenewal SalesCustomer SuccessImplementation ServicesUpsell CampaignsCross-Sell StrategiesPricing ProposalsCustomer ConsultationsBusiness Reviews

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention To DetailTime Management

Tools & Technologies

SalesforceCRM Systems

Industry Keywords

HRL&DCEFR FrameworkCustomer EngagementLanguage Programs

About the role

Key responsibilities & impact

Conduct proactive customer outreach by phone, email, and targeted campaigns to secure license renewals and drive expansion
Consult on purchasing options, prepare pricing proposals, and follow up through close
Understand customer needs and values to maximize product adoption, usage, and engagement
Coordinate, deliver, and track implementation services for targeted strategic accounts
Understand Rosetta Stone language programs, internal systems, and processes
Communicate new product enhancements and benefits to existing customers
Analyze account data and usage to prepare customer consultations and share results and impact
Run regular business reviews with customer stakeholders across HR, L&D, procurement, and executive sponsorship
Develop and manage targeted upsell and expansion campaigns
Drive cross-sell of Emmersion language assessment
Partner with the New Business team on expansion
Maintain customer information and opportunity tracking in Salesforce
Forecast renewals and expansion in Salesforce and flag churn risk early
Gather customer feedback to improve product offerings
Take on additional assigned projects

Requirements

What you’ll need

Bachelor's degree
Business-fluent German and Spanish (C1/C2) for daily customer communication, negotiations, and presentations
Fluent English for internal collaboration
3-4 years of experience in Account Management/Customer Success, Renewal Sales, or Inside Sales
Strong data analysis skills
Proven organizational skills, close attention to detail, and superior time management
Strong written and verbal communication skills
Experience with Salesforce or a comparable CRM
French and/or Italian is a plus
Experience selling to HR or L&D buyers, or familiarity with the CEFR framework, is a plus

Benefits

Comp & perks

Commission eligibility
Equal opportunity employer
Collaborative culture and open exchange of ideas
Kindness and respect in the workplace